Accessibility Statement

The Wrench Bros is committed to making our website and services usable by the widest possible audience, regardless of ability or technology. We believe everyone should be able to find a technician, get diagnostic help, and use the marketplace and community — and we treat accessibility as an ongoing responsibility, not a one-time project.

We design and build with accessibility in mind and review the site regularly as we add features.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard most widely referenced under the Americans with Disabilities Act (ADA) and Section 508. WCAG defines requirements for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

“Conformance” is something we work toward continuously. While we strive to meet Level AA across the site, some content may not yet fully conform. Where we fall short, we work to fix it and offer an accessible alternative in the meantime (see “Alternative ways to get help” below).

Steps we have taken to make the platform more accessible include:

• Semantic, structured HTML with proper headings, landmarks, and a “Skip to content” link so keyboard and screen-reader users can move through pages efficiently.
• Full keyboard operability for interactive controls, with a clearly visible focus indicator on every link, button, and form field.
• Text and interface colors chosen to meet WCAG AA contrast ratios against our dark theme.
• Descriptive text alternatives for meaningful images and accessible names (labels) on buttons, icons, and form inputs.
• Respect for the operating-system “reduce motion” setting, which turns off non-essential animation.
• Responsive layouts that remain usable when zoomed or viewed on small screens, and dialogs that trap focus and close with the Escape key.

We aim to support the current and recent major versions of mainstream browsers (Chrome, Edge, Firefox, and Safari) on desktop and mobile, used together with up-to-date assistive technology such as screen readers (for example, VoiceOver, NVDA, and JAWS), screen magnification, and speech-input software.

The site may not work as well with browsers or assistive technologies that are several versions out of date. Keeping your software current gives the best experience.

Despite our efforts, some areas may have accessibility gaps. We want to be transparent about where:

• User-generated content — such as photos and videos posted in marketplace listings, the forum, or technician chats — may lack descriptive text, because it is supplied by other users.
• Some third-party tools we rely on (for example, payment, mapping, or email components) may not fully meet our accessibility goals; we monitor these and raise issues with the providers.
• Newly released features may take time to be fully reviewed and remediated.

If you encounter any of these — or anything else — please tell us using the contact details below, and we will help and prioritize a fix.

We welcome your feedback on the accessibility of our platform. If you run into a barrier, or need information or a feature in a different accessible format, please contact us:

Email: support@thewrenchbros.com

Please include the page address (URL), a description of the problem, and the browser and assistive technology you were using, if you know them. This helps us reproduce and fix the issue quickly.

We aim to acknowledge accessibility feedback within 5 business days and to work with you on a resolution. There is no cost to you for requesting an accessible alternative.

If any part of the site prevents you from completing something — signing up, finding a technician, booking time, or making a purchase — we will help you do it another way. Email us at the address above and a member of our team will assist you directly so you can accomplish the same task.

Accessibility is never “finished.” We assess the site through a combination of automated testing, manual review, and keyboard and screen-reader checks as we ship changes, and we update this statement as our practices evolve. We take any report of an accessibility barrier seriously and act on it in good faith.